Data privacy policy ##

Open Tickets (Pty) Ltd ##### Last updated: 5 October 2026

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You. We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the Free Privacy Policy Generator.

### Interpretation and Definitions Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural. Definitions For the purposes of this Privacy Policy:

Account means a unique account created for You to access our Service or parts of our Service.

Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Open Tickets (Pty) Ltd, Lynnwood Glen, Pretoria.

Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

Country refers to: South Africa Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

Personal Data is any information that relates to an identified or identifiable individual.

Service refers to the Open Tickets website, Open Tickets Wallet, Open Tickets Public Scanner and the associated services operated by Open Tickets.

Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Website refers to Open Tickets, accessible from http://opentickets.co.za or any other website managed by us on behalf of event promoters.

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable. 

###OpenTickets Wallet App: 

OpenTickets Wallet Summary: “OpenTickets Wallet uses a secure ticket link to retrieve a customer’s tickets from OpenTickets. The app receives ticket and event details, which may include the ticket holder’s name or email address, ticket number and barcode. It stores the imported tickets securely on the customer’s device so they can be displayed and used for entry. Ticket information is used to provide and validate tickets.”

 Company Responsible for Wallet and Ticketing Service

Open Tickets (Pty.) Ltd is responsible for the Open Tickets Wallet and Ticketing Service.

1. Data Use, Analytics, and Sharing

Analytics & Marketing: Wallet data is used internally to optimize app performance, troubleshoot bugs, and improve user experience. Personal wallet data is never used for targeted marketing without explicit, opt-in consent from the user.

Third-Party Sharing: Data is not sold to third parties. It is only shared with trusted service providers necessary to run the app (such as secure cloud hosting providers or essential blockchain infrastructure tools). Any shared data is strictly limited to what is required to perform the service, and these partners are bound by strict confidentiality agreements.

2. Post-Event Data Deletion & Retention

Standard Deletion: Personal ticket data (such as names, event entries, and specific ticket codes) is automatically scheduled for erasure or anonymisation within 12 months after the event concludes.

Exceptions for Retention:

System Logs: Operational system logs may retain minimal, technical metadata for up to 24 months to ensure platform security and troubleshoot post-event issues.

Backups: Data persists in encrypted, secure backups for up to 36 months before being permanently overwritten. These backups are inaccessible during standard operations.

Legal & Financial Obligations: Under South African law (e.g., SARS requirements), transactional records and financial proof of purchase must be securely retained for 5 years.

3. Customer Deletion Requests (support@opentickets.co.za)

The Process: Customers can email support@opentickets.co.za with the subject line "Data Deletion Request." The support team will verify the user's identity before processing the request to prevent unauthorized deletions.

What is Deleted: All personally identifiable information (PII), including the user profile (name, email address, phone number), linked wallet addresses (from local app storage), and active marketing preferences.

What is Retained: Anonymised transaction history (for financial accounting metrics) and any data required to comply with active legal or tax retention periods.

Time Frame: The request will be acknowledged within 48 hours, and the complete deletion process will be finalized within 30 days of identity verification.

Open Tickets Public Scanner

Purpose and responsibility

Open Tickets Public Scanner is an event access-control application operated by Open Tickets (Pty) Ltd. Authorised event staff use it to authenticate scanning devices, access assigned event information and validate tickets for entry and exit. Public Scanner requires an online connection for ticket validation.

Information processed

The app processes information necessary to operate and support event scanning, which may include:

• Authentication information, including scanner-login QR codes or access tokens.
• Assigned event details, ticket categories and access settings.
• Ticket-holder names, ticket identifiers, barcodes, ticket types, seating information and validation status, where supplied by the ticketing system.
• Scan records, including the ticket identifier or barcode, scan timestamp, entry or exit direction, scanner position and validation outcome.
• Device and app information, including an installation identifier, scanner name, device model, manufacturer, operating-system version and app version.
• Diagnostic information, including application logs, error details and synchronisation results.

How information is used

We use this information to authorise scanner access, load assigned events, validate tickets, prevent duplicate or invalid admission, maintain entry and exit records, synchronise event activity and investigate operational or security problems.

Camera access

The app uses the device camera to read authentication and ticket QR codes or barcodes, and supported configuration QR codes. Camera frames are processed for live scanning; full camera images are not routinely saved or uploaded.

Device storage and required logout after each event

During an event, the app stores information needed for the authorised scanning session, including downloaded event and ticket information and captured scan records.

Authorised staff are required to log out after each event before preparing the device for another event. As part of the completed logout process, captured event information is synchronised to the Open Tickets server, and the event and scan information held for that session is deleted from the device.

The next event begins with a new login and a fresh event session. Information from the previous event is not carried forward as locally stored event data.

Deleting event information from the device does not delete the corresponding server records. Device-registration information and diagnostic logs are managed separately from event-session data.

Server processing and service providers

The app communicates with Open Tickets services to authenticate devices, retrieve assigned event information, validate tickets and upload scan records and diagnostic information.

Information may be processed by authorised hosting, infrastructure and technical-support providers acting on behalf of Open Tickets where necessary to deliver and maintain these services. Access is restricted to authorised personnel and providers who require it for their duties.

Diagnostics and user-initiated sharing

The app generates diagnostic logs to help investigate errors and support event operations. Diagnostic files may be uploaded automatically when an application error occurs.

Authorised staff may also deliberately export or share scan-history or diagnostic files for operational purposes or support. Exported copies are separate from the app’s local event storage and must be handled securely by the person sharing or receiving them.

Server retention

Server records are retained for as long as necessary for event administration, security, audit requirements, support investigations, contractual obligations, dispute resolution and applicable legal requirements. Records that are no longer required are deleted or de-identified in accordance with the applicable retention arrangements.

The event logout and device-cleanup process does not determine how long server records or backups are retained.

Access, correction and deletion requests

To request access to, correction of or deletion of Scanner-related personal information, email support@opentickets.co.zawith the subject “Scanner Privacy Request”.

Please provide sufficient information to identify the relevant event, ticket or scanner session. We may verify the requester’s identity and authority before processing a request. Some records may need to be retained where a legal obligation or other lawful basis applies.

Security

We use authentication, access controls and platform storage protections to help protect Scanner information. Scanner access must be limited to authorised staff. No method of electronic storage or transmission can guarantee complete security.

General

Collecting and Using Your Personal Data Types of Data Collected Personal Data While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to: Email address First name and last name Phone number Address, Province, Postal code, City Usage Data

Usage Data Usage

Data is collected automatically when using the Service. Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data. When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data. We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

#### Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include: Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies. Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity). Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies on the Free Privacy Policy website article. We use both Session and Persistent Cookies for the purposes set out below: Necessary / Essential Cookies Type: Session Cookies Administered by: Us Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services. Cookies Policy / Notice Acceptance Cookies Type: Persistent Cookies Administered by: Us Purpose: These Cookies identify if users have accepted the use of cookies on the Website. Functionality Cookies Type: Persistent Cookies Administered by: Us Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website. For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

### Use of Your Personal Data

The Company may use Personal Data for the following purposes: To provide and maintain our Service, including to monitor the usage of our Service. To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user. For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service. To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation. To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information. To manage Your requests: To attend and manage Your requests to Us. For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred. For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience. We may share Your personal information in the following situations: With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You. For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company. With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us. With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions. With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. With Your consent: We may disclose Your personal information for any other purpose with Your consent.

#### Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

#### Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction. Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer. The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

#### Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You. Our Service may give You the ability to delete certain information about You from within the Service. You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us. Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

#### Disclosure of Your Personal Data

Business Transactions If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy. Law enforcement Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency). Other legal requirements The Company may disclose Your Personal Data in the good faith belief that such action is necessary to: Comply with a legal obligation Protect and defend the rights or property of the Company Prevent or investigate possible wrongdoing in connection with the Service Protect the personal safety of Users of the Service or the public Protect against legal liability Security of Your Personal Data The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

#### Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers. If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

#### Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

### Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page. We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

### Contact Us If you have any questions about this Privacy Policy, You can contact us: By email: support@opentickets.co.za